Privacy Policy
Draft: this policy is a template provided for convenience and must be reviewed, completed and approved by the business (and ideally a legal adviser) before the website launches.
This Privacy Policy explains how Home Decor Studio ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website, contact us or use our home decoration services. We are committed to handling your information responsibly and transparently.
Information we collect
We only collect the information we need to respond to you and provide our services. This may include:
- Contact details — your name, email address, telephone number and preferred method of contact.
- Project information — details you share about your property, the rooms or services you are interested in, your budget range, preferred dates and any photographs or files you choose to upload.
- Communications — the content of messages, enquiries and correspondence you send to us.
- Technical information — your IP address, browser type, device information and the pages you visit, collected automatically when you use our website (see our Cookie Policy).
How we use your information
We use your personal information to:
- respond to your enquiries and consultation requests;
- prepare proposals and deliver the services you request;
- communicate with you about your project, including appointments and updates;
- maintain records of our work and meet our legal and accounting obligations;
- improve our website, services and the experience we offer;
- protect our website against misuse, spam and security threats.
We will not use your information for marketing communications unless you have given your consent, and you may withdraw that consent at any time.
Legal basis for processing
Where applicable data protection law requires a legal basis, we process your information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you; because it is in our legitimate interests to operate and improve our business, provided those interests are not overridden by your rights; because you have given consent; or because we must comply with a legal obligation.
Sharing your information
We do not sell your personal information. We may share it only where necessary with:
- trusted suppliers, installers and tradespeople involved in delivering your project;
- service providers who support our business, such as website hosting, email and IT providers, who process data on our behalf under appropriate safeguards;
- professional advisers, such as accountants or legal advisers;
- authorities, where we are required to do so by law.
How long we keep your information
We keep personal information only for as long as necessary for the purposes described in this policy, including to meet legal, accounting or reporting requirements. Enquiries that do not lead to a project are deleted after a reasonable period. When information is no longer needed, we securely delete or anonymise it.
How we protect your information
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse, including secure connections, restricted access and regular review of our practices. No method of transmission over the internet is completely secure, but we work to protect your information to a high standard.
Your rights
Depending on where you live, you may have the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information;
- object to or ask us to restrict certain processing;
- request a copy of your information in a portable format;
- withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at our contact form. You may also have the right to complain to your local data protection authority.
Third-party links
Our website may contain links to other websites or social media platforms. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact Home Decor Studio at our contact form.